Reconcilia Cloud

Reconcilia Cloud · Singapore

Privacy Policy, resolved.

How this website and the Reconcilia Cloud platform collect, use, retain and disclose personal data — and the rights you hold over it.

This website

  • C01 Name and company Form
  • C02 Email address Form
  • C03 Telephone, if provided Form

Platform account

  • P01 Account and user details Users
  • P02 Bank transactions and statements Feeds
  • P03 Reconciliation and approval records Audit

The operator of this site is the legal entity named in the site footer, with its UEN, based in Singapore. Every amount, record and account detail this policy describes is data you or an authorised user of your account has supplied.

Contact us about your data Read the cookie policy

Scope of this policy

Two doors, one document.

The same policy covers the marketing pages you are reading now and the reconciliation platform behind your login. The scope differs by door, and the sections below say which applies to which.

  • Website Enquiry data Consent
  • Platform Account data Contract
  • Platform Ledger and approval Legal

Neither door uses your data for advertising. Nothing here is sold to a broker, and nothing inferred is used to build an audience profile.

How the desk runs

A working reconciliation desk, in six moves.

Each stage of the workflow touches personal data in a different way. Read the strip as the data map: what arrives, what the platform does with it, and where the audit trail records the lock.

Hand lifting a bank statement off a laminate desk
Macro of ruled ledger columns meeting at a hairline centre rule
Amber folder lifting off a laminate surface
Hands entering figures into a ruled ledger book
Closed ruled ledger book with an amber pen laid diagonally
Three currency bundles in ruled rows on white laminate
  • Arrival Statements and feeds land in your account. You choose which banks to connect.
  • Matching Every matched row leaves an activity record; nothing is written on the bank's side.
  • Exceptions Unmatched lines wait for a person. The platform never posts an adjustment silently on your behalf.
  • Approvals Whoever approved or adjusted a line is recorded so the audit trail is traceable.
  • GST close Reporting reads the same records that were reconciled, so the figures agree with the ledger.
  • Retention Financial records are kept for the periods Singapore accounting and tax rules require.

What the platform does

Every act on this page returns to the same rule.

Website enquiry data

A reply, not a mailing list.

When you submit a contact form, the name, email, company, telephone (if you choose to give one), and the message itself are used to reply to you and to manage any resulting evaluation or onboarding. Enquiry data is processed on the basis of your consent, given when you submit a form, and on our legitimate interest in responding to a business enquiry.

  • Use Reply, evaluate, onboard
  • Sold Never, to anyone
  • Shared Only with hosting providers under contract
  • Withdraw Anytime by contacting us

Platform account data

Processing, not possession.

Account and user details, bank transactions imported through connected feeds or uploaded statements, and records of reconciliation activity including approvals and adjustments are processed to provide the reconciliation, GST-ready reporting, and cash management functions you have subscribed to.

  • Basis Contract with your organisation
  • Audit Approval and adjustment records
  • Access Your authorised users and named support
  • Retained For the periods SG rules require

Your rights and the register

Four rights, kept on the record.

Requests go to the contact address on this site. We may ask for information to verify your identity before acting on a request. You may also withdraw consent to be contacted at any time, though this can limit our ability to answer your enquiry.

  • R01 Access to the personal data we hold about you Access
  • R02 Correction of inaccuracies in that data Correct
  • Deletion of enquiry data where no retention obligation applies Delete
  • R04 Withdrawal of consent given when you submitted a form Withdraw

Common questions

What visitors ask us about data.

The questions here come from enquiries we handle in-house. If yours is not covered, the contact page is the fastest route.

Do you hold my internet banking credentials?

No. Bank connections are authorised through each bank's own consent process and provide transaction data for the accounts you select. The platform does not hold internet banking credentials and cannot initiate payments or transfer funds.

How long are my financial records kept?

Financial records held in the platform are retained for the periods required by applicable Singapore accounting and tax rules. Enquiry records are retained only as long as needed to handle the enquiry and any resulting commercial relationship.

Do you ever disclose data to IRAS or a regulator?

Where disclosure is required by law or by a regulator such as IRAS, we will comply to the extent required. Beyond that, data is not disclosed to third parties except to service providers who host or support the platform, under contract.

Is the platform data encrypted in transit?

Yes — data in transit is encrypted. No system can be described as entirely free of risk, and we do not make that claim. We maintain administrative and technical safeguards proportionate to the data we hold, and access is restricted to authorised users of your account and to named personnel who need it to operate or support the service.

Will this policy change?

This policy may be updated to reflect changes in our practices or in applicable law. The revised version takes effect when published on this page. Material changes affecting how personal data is used will be communicated to registered platform users.

More paperwork, if you want it: Read the cookie policy, or read the terms of service.

Contact and changes

A data question should reach a person.

Requests to access, correct, or delete personal data go to the address below. Working hours are Monday to Friday, 9:00 AM – 6:00 PM (SGT). This policy may be updated; the revised version takes effect when published on this page, and material changes are communicated to registered platform users.

Contact us about your data

Policy published on this page · Last reviewed 2026