Site use and data

Cookie Policy

This policy explains what cookies and similar technologies this website uses, what they do, and how you can control them. The operator is the legal entity named in the site footer. It applies to every page served from reconcilia-cloud.sg, including the pages that describe our reconciliation, bank-feed and GST reporting features.

You do not need an account to read the site, and nothing here changes the way your organisation's bank data is handled inside a subscribed workspace. This page is about the browser you are reading from right now.

Definitions

What cookies are

Cookies are small text files placed on your device by a website you visit. They allow the site to recognise your browser across pages and, where applicable, across visits. A cookie is scoped to the domain that set it, so a cookie written by this site is not visible to an unrelated site you open in the same browser.

Similar technologies such as local storage serve comparable functions, and this policy covers them alongside cookies. Local storage keeps a small amount of information in your browser without sending it on every request; it is commonly used to remember a preference or which notice you have already dismissed.

Each cookie falls into one of four groups on this site, based on the job it does: strictly necessary, analytics, functional, and — where an embedded service is present — third-party. Which cookies are active depends on the pages you visit and the choices you make in the cookie panel.

At a glance

Scope
reconcilia-cloud.sg and its own subpages
Set by
This site, and embedded services with a defined role
Advertising trackers
Not permitted on this website
Control
The cookie panel, and your browser settings

Always on

Strictly necessary cookies

These are required for the website to function, including session management for forms and security controls that protect submitted data. They cannot be switched off through the site's preferences, because disabling them would break basic behaviour such as submitting a contact enquiry or moving between pages without losing what you typed.

They carry no advertising purpose. Where a necessary cookie stores an identifier, it does so for the length of the session or for a short retention period, and it is not used to build a profile of your browsing across other websites.

  • Session Keeps your browser identified between page requests so a multi-page action completes in one go.
  • Security Protects information you submit through the site's forms against manipulation by a third party.
  • Consent Records the cookie choices you have already made, so the panel does not ask again on every visit.
  • Load Distributes requests evenly across the servers that deliver the site, so pages load at a consistent speed.

Understanding use

Analytics cookies

Where analytics are used, they record aggregate information about pages visited and general usage patterns. These help us understand which pages answer visitor questions and which do not, so we can decide where to add detail or rewrite a passage that keeps sending people elsewhere.

Analytics data is used in aggregate and is not used to identify individual visitors. It does not carry bank statement contents, ledger entries, or any of the reconciliation data that lives inside a subscribed workspace. The figures we read are read at the level of a page or a group of pages, not a person.

What we do not do

Analytics on this site is not used to build advertising audiences, to sell information to third parties, or to trace a visitor's activity on websites other than this one.

Remembered choices

Functional cookies

Functional cookies remember choices you have made on the site, such as a selected language or a dismissed notice, so that you do not have to repeat them on each visit. On this site they are limited to preferences that affect how the page presents itself, not what it is allowed to show you.

These are optional. Disabling them affects convenience rather than access: the pages still load, the policy and pricing pages still read the same, and your enquiry form still submits. The only difference is that a choice you made last time may not be remembered next time.

If you clear your browser's stored site data, your functional preferences go with it. That is the intended behaviour, not a fault.

Control where it starts

Managing cookies through your browser

Every major browser allows you to view, block, and delete cookies through its settings. The controls usually sit under a privacy or site-data heading, and most browsers also offer a private or incognito window that discards cookies when you close it.

Blocking all cookies may prevent parts of this site, including contact forms, from working correctly. If you have blocked cookies and a form does not respond as expected, allowing cookies for this site is the first thing to check.

Instructions are maintained by each browser vendor rather than by us, and their menus change from time to time. We keep our own description of the browser controls brief for that reason — the vendor's own help pages are the accurate, current source.

Common control Where it usually lives
View cookies Privacy, Security, or Site data, depending on the browser
Block third-party cookies A privacy section, often under a "Cookies and site data" heading
Clear on exit A setting that discards stored data when the browser closes
Private window A separate browser window that discards cookies when closed

The subscribed workspace

Cookies within the platform

Inside the logged-in application, cookies and session identifiers are used to maintain your authenticated session and to enforce access controls. Removing them signs you out and you will need to sign in again.

Platform session data is not used for advertising purposes. It is tied to the account you signed in with, and it exists so that a reconciliation task halfway through a month-end close can survive a page reload, a laptop sleeping, or a switch between a desk and a phone.

  • A

    Authenticated session

    Holds the session that keeps you signed in while you work through the ledger, bank-feed and GST views.

  • B

    Access controls

    Enforces which parts of a workspace your role or seat can open, and ends access when it should end.

  • C

    In-progress work

    Holds the state of a half-finished filter or ledger sort, so a reload returns you to where you were.

  • D

    Sign-out

    Clears the session when you sign out or when the session expires, whichever comes first.

The session exists so that a reconciliation half done stays where you left it.

Embedded services

Third-party services

If a third-party service is embedded on this site, it may set its own cookies subject to its own policy. We limit embedded third-party services to those that serve a clear function on the page, and we name what that function is rather than letting an embedded service operate without explanation.

We do not permit third-party advertising trackers on this website. There is no pixel that follows you to another site to build an advertising audience, and no social-tracking widget that observes what you read here.

What is allowed

Embedded services that carry out a real function: a viewer, a form handler, a load balancer, or an analytics tool that measures this site alone.

What is not allowed

Advertising trackers, cross-site profiling scripts, and any embedded service whose purpose is to follow a visitor beyond this website.

Where an embedded service sets its own cookies, the services' own policy applies to those cookies, and we do not control what it retains or for how long. If you prefer to avoid them, browser settings that block third-party cookies generally stop them from being written here.

Revision and contact

Updates to this policy

This policy may be revised if the cookies used on the site change or if applicable guidance requires it. The current version is the one published on this page, and the wording above describes what the site actually does today rather than what it might do later.

Questions about cookies on this site can be sent to the contact address listed on the contact page, and we will explain what a particular cookie does. If you would like to know how the site handles personal information more broadly, the privacy policy is the right page; the terms of service cover the rules of using the platform itself.

Reaching the operator

Company
Reconcilia Cloud
Address
71 Robinson Road, #14-01, Singapore 068895
Hours
Monday to Friday, 9:00 AM – 6:00 PM (SGT)