71 Robinson Road, #14-01, Singapore 068895
+65 6853 4011 [email protected]
Monday to Friday, 9:00 AM – 6:00 PM (SGT)
Contact the Singapore desk
Product questions, bank feed setup problems and partnership enquiries all reach the same team — the one that runs reconciliation in-house every day.
Tell us how many bank accounts you run and which banks hold them. The first reply will be more useful than the second one usually is.
Two sides of your month, meeting in the middle
Same rows, same rule, each side read against the other — that is what the desk does, and what we will ask you about.
Product questions, bank feed setup problems, and partnership enquiries all reach the Singapore team through this page.
Tell us how many bank accounts you run and which banks they sit with, and the first reply will be more useful.
Three details speed everything up: how many people work in your finance function, which banks hold your accounts, and whether you are already GST-registered. With those, we can answer most questions in the first reply instead of going back and forth.
If you are comparing us against something you already use, name it. We will tell you honestly whether we are the right fit.
Questions about plan tiers, user seats, or whether a specific workflow fits your operation belong here. If the answer depends on your transaction pattern, we will ask for it rather than guess.
For a side-by-side view of what changes between tiers, the pricing page has the breakdown.
Check plan tiers firstA stalled bank connection is the most common reason a trial does not turn into a working reconciliation. If a consent step fails or a feed shows no data, send the bank name and the account type — not the account number.
Onboarding help is included on every plan, and it covers the first connections plus the parallel run.
Read about bank connectionsAccounting practices, corporate secretarial firms, and Singapore business service providers who want to work with us should say so explicitly in the message. Include the size of your client base and how you would want to work together.
We read these. We do not always have capacity, and we will say that rather than leave an enquiry unanswered.
Enquiries received on a Singapore working day usually get a reply the same day. Anything arriving over a weekend or public holiday waits until the next working day.
If your matter is urgent, say so in the message. That is more reliable than sending the same enquiry three times.
The team operates from Singapore. The registered legal entity name and UEN are listed in the site footer, and written correspondence can be addressed there.
Full postal details for formal notices are set out in the terms of service.
The team behind the replies
No ticket queue and no chatbot gatekeeping. A short list of people in Singapore is on the other end of the message you send here, which is why a concrete question with the right details comes back useful.
The questions that arrive most often before a first connection goes live. If yours is not here, send it — the answer may already be worth writing down.
Read the setup questionsThe bank authorisation itself usually takes a few minutes per account. The first historical import can take longer depending on the range you request, which is why we suggest starting with one month.
Chart of accounts and open ledger entries can be imported for the parallel run. We do not perform the migration for you, but onboarding support covers the import step.
Trial access covers the reconciliation workflow with your first bank connection so you can run a real comparison against a completed month.
Bank connections are read-only and authorised through each bank's own consent flow. The platform cannot initiate payments or move funds. Data handling is described in the privacy policy.
Yes, where the fit is right. Mention your client count and how you would want to work together in your enquiry.
DBS, OCBC, and UOB are the standard feeds. Accounts elsewhere reconcile through statement import in the same workspace.
If you would rather compare plans before you write, the pricing page lays the tiers out side by side. If you would rather see how a stalled feed gets fixed, the bank connections page covers the consent steps.
