Frequently asked questions
Questions Singapore finance teams ask
Short answers to the questions that come up most often during evaluation, grouped by what people are actually trying to decide.
On this page
Six topics
A short product tour
Feed in, match across, close out
Three movements of the same working day. Each one below is a question teams ask before they try it, answered with the part of the platform that does the work.
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Import
Daily feeds land without a spreadsheet round-trip
DBS, OCBC, and UOB accounts sync through read-only connections. The statement arrives in the workspace the same way every morning, and nothing else has to change about how you run the ledger.
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Match
Proposals ranked, reviewer keeps the call
Amount, date window, reference, and counterparty similarity are scored together. The clear band is fast to accept; the rest lands in the exception queue where a person can still see exactly why.
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Close
GST-ready reporting draws on the reviewed ledger
GST treatment sits on the transaction, gets looked at during reconciliation, and locks with the period. Every figure in the report traces back to a matched entry, not to a re-typed total.
Answers
Grouped by what you are deciding
Open a question to read the full answer. Each short answer stands on its own, so you can skim the page and only unfold what applies to your books.
Still unsure
Write to the Singapore team directly and we will answer against your own statement layout.
Ask a question directlyReconciliation capability
Does automated matching actually clear the exception queue?
Matching does the legwork on feed import, amount comparison, date-window proximity, and reference and counterparty similarity. A confidence score ranks the proposals, so a reviewer can accept the clear band quickly rather than walking every row.
What remains is the exception queue: splits, bank charges, FX differences, duplicates, and miscoded entries. A shorter queue is the honest measure of how well a tool fits your books, so watch which categories keep landing there rather than how fast the first week looked.
What does the exception queue typically contain on a Singapore ledger?
Splits, bank charges, FX differences, duplicates, and miscoded entries come up most often in the first weeks. Each one stays visible with the reason it was not auto-accepted, so the review is an audit rather than a guess.
If the same category appears every week, that pattern usually points at an upstream habit. The workspace shows the categories rather than hiding them inside a percentage.
Bank connections
Which Singapore banks connect directly?
DBS, OCBC, and UOB are the standard connected feeds for Singapore SMEs. Accounts held at other banks come in through statement import and reconcile in the same workspace as the connected feeds.
A statement import is not a lesser path. Once the file is in, the same matching logic and the same exception queue apply, so a mixed book does not split into two ways of working.
Can the platform move money out of my accounts?
No. Connections are read-only and authorised through each bank's consent flow. The platform cannot move funds, and the consent can be revoked from the bank's own side at any time.
That boundary matters if your finance team runs approvals outside the accounting tool: reconciliation reads what already happened, it does not become a payment rail.
GST and IRAS
Does the platform file GST returns on my behalf?
The platform supports your filing preparation. It does not file on your behalf, and tax treatment questions belong with your adviser or IRAS guidance.
GST treatment is attached at transaction level and reviewed during the reconciliation, before a period is locked. Reporting draws from that reviewed ledger, so every figure in the prepared report traces back to matched entries rather than to a separate tally kept alongside them.
When is a period locked, and what does that mean?
A period closes after reconciliation is reviewed and GST treatment has been checked row by row. Locking it freezes the reviewed figures used for reporting, and later corrections stay as their own entries instead of quietly changing a number you already filed.
Multi-currency
How is cross-currency matching handled?
Cross-currency matching uses the rate on the transaction date. Each matched entry retains the original amount, the converted amount, and the applied rate, so the reasoning is visible later rather than reconstructed from memory.
Realised and unrealised FX gain and loss are tracked separately. Accounts in several currencies consolidate in the cash view with the conversion shown next to the balance, so the number a director reads has its rate beside it.
SME software or ERP reconciliation
How does this compare with Xero, HelloBooks, Odoo, or NetSuite?
Tools like Xero and HelloBooks serve small businesses well, and HelloBooks adds categorisation and bill capture on an AI-bookkeeping model. Odoo Accounting places reconciliation inside a modular operations suite. NetSuite Account Reconciliation is the ERP-grade option, covering bank accounts, credit cards, intercompany transactions, receivables, payables, and invoice-to-PO matching in a centralised workspace.
Reconcilia Cloud is narrower: reconciliation, GST-ready reporting, and cash management at SME scale, without ERP implementation weight. If your book is a few bank accounts, a card, and Singapore GST cycles, the narrow tool is the one a three-person team closes with.
When does an ERP-grade reconciliation setup make more sense?
Intercompany transactions, invoice-to-PO matching, inventory, project accounting, and a multi-entity close tend to pull a team toward an ERP suite. A centralised ERP workspace pays for itself when those modules are already in daily use across the business.
If those workflows live in another system and reconciliation is the only missing piece, a narrower reconciliation desk gets you the reviewed ledger without carrying the whole suite with it.
Getting started
What should the first month of a trial look like?
Start with one bank connection and import the previous full month. Run it alongside your existing process for one cycle and compare the exception report against the close you already completed.
Most teams find the exception categories more informative than any time measurement. They show which upstream habit is costing the most hours, and that is where the change actually lands next month.
What does onboarding actually require from my team?
A bank consent for each connected account, a chart of accounts that matches the way your ledger is coded today, and a copy of the previous month's statement. Nothing is migrated in bulk; you keep your existing books running until the exception report has earned its place.
If your team already works in a spreadsheet for the reconciliation step, mapping the categories you use today to the queue is usually the only non-bank task in the setup.
What matters most
The queue is the honest answer
A reconciliation tool can look fast in week one and still leave a queue that eats the close. The category count is the number worth comparing, not the demo.
- Splits One statement line covering two ledger entries Review
- Charges Bank charges that arrive without a matching entry Review
- FX Foreign-currency difference between bank and book Review
- Duplicates The same movement captured twice in the feed Review
- Miscoded A coding that does not match the account's pattern Review
- Matched Clear-band entries accepted during review Locked
Next step
Pick the question you actually need answered
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If you want to try it
Start a trial on one bank account
Connect one feed, import last month, and compare the exception report with the close you already ran.
Start a trial -
If price decides it
Read the plan tiers side by side
Each tier lists what it covers, from the DBS, OCBC and UOB feeds through to the GST-ready reporting cycle.
Compare plan tiers -
If it is your books specifically
Write to the Singapore team
Tell us how your ledger is coded and we will answer against that, not against a generic book.
Ask a question directly
Reconcilia Cloud is operated from Singapore. Working hours: Monday to Friday, 9:00 AM – 6:00 PM (SGT). Reach the team at +65 6853 4011 or [email protected].